Shipping Policy

Standard Shipping – FREE over $120

For orders under $120 or if you select Express Post your rate will be calculated at checkout.

Please note: if discounts, coupons or other offers reduce your order total below $120, free shipping will not apply.

For up-to-date delivery timeframes, please visit the Australia Post service updates page here.

We offer free local pick up from our head office located at 2 Shepherd Street Marrickville NSW 2204.

Please note, we are open Monday to Friday 9am - 4pm.

All international shipping rates are calculated at checkout by relevant carriers.

Please note: Orders shipped outside Australia may be subject to taxes, customs duties, and other fees imposed by the destination country. The recipient is responsible for all such charges. If a shipment is refused, the purchaser will be liable for any import fees, return shipping costs, and the original shipping charges.

Vanessa Megan Skincare is not liable for lost, damaged, or missing parcels once orders have been dispatched. Australia Post shipments are not automatically insured for loss or damage.

Delivery times are not guaranteed by Vanessa Megan Skincare or Australia Post. Responsibility for your order transfers to Australia Post upon dispatch.

To help ensure safe and timely delivery, please arrange for someone to be available to sign for and receive your parcel.

For up-to-date delivery timeframes, please visit the Australia Post service updates page here.

Customers in our Emerge and Monarch tier's enjoy free shipping on all orders.

For more information, visit our Rewards page.

Subscription orders placed in Australia are eligible for FREE shipping.

Subscription orders outside of Australia will be charged the shipping rate applicable to your location.

All orders placed before midday will be dispatched the same day (subject to stock availability).

Orders placed on weekends or public holidays will be processed and dispatched on the next business days (Monday–Friday, excluding public holidays).

Please note: Shipping times are estimates and may be affected by peak periods, severe weather, or postal delays beyond our control.

All online orders are processed and shipped from Marrickville, NSW, Monday to Friday (excluding public holidays).

If you’re not home or your property can’t be accessed, your package will be taken to a local Post Office for collection. Once your tracking updates, you’ll see the collection location, and a card will be left in your mailbox with the details.

To set your delivery to ‘Authority to Leave’, sign in to your MyPost account on the Australia Post website and update your preferences. Note: The postie will only leave your package if they believe it’s safe to do so without a signature.

You will receive an order confirmation email once your order is placed and payment is complete. If you do not receive this email, please check that your payment was successful.

When your order is shipped, you will get an automated email with tracking details.

Please note: Orders cannot be edited, added to, or cancelled after they are placed.

Once your order is confirmed, we’ll send you an email with all the details. When your order ships, you’ll receive another notification, including a tracking link so you can follow your package right to your door.

Shipments may be delayed due to high volumes or severe weather, extending beyond the estimated delivery date. If this occurs, your tracking will update with a new expected delivery date.

International orders may experience additional delays due to customs procedures in both Australia and the destination country. While uncommon, such delays are sometimes unavoidable.

Once a shipment leaves Australia, tracking updates may pause until it is scanned by the local delivery partner.

If your order is lost or damaged in transit, please contact our Customer Care team via email at hello@vanessamegan.com